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» Order FAQ
How to purchase your product and how long will I receive the license code?
Why I didn't receive the license code?
How to register my software?
I entered the license code, but the software said "Registration info is invalid". Why?
I lost my license code, can you send it again?
Q: How to purchase your product and how long will I receive the license code?
A: Find the product you need on our website. Click Buy Now button and finish your order - Normally you will receive the license code by Email immediately after your successful purchase. However, sometimes you didn't get it for some reasons:
Please provide valid Email address when you fill the order form. Please keep registration information of the software you received well for further use.
Q: Why I didn't receive the license code?
A:There are several possible reasons: 1. Because of your Email setting, the letter with license code went to Trash directly. Please look for the letter there.
2. Your Email service provider rejects Emails from unknown senders, so the license code cannot be sent to you.
3. You provided invalid Email address when you ordered the software.
If you are under one of the last two situations, please contact our Sales Team at email@example.com to get assistance.
Q: How to register my software?
A:After you purchase the software successfully, you will receive registration information via Email within one business day. Download the software you bought from our site and run it. Click "Enter License Code..." in Help menu or the menu named by our software name, enter your name and license code in the corresponding box to finish the registration.
Note: since the license code is letter-sensitive, please COPY and PASTE the code. And don't add any blank before or after it.
Q: I entered the license code, but the software said "Registration info is invalid". Why?
A:There are several possible reasons for the failed registration.
1. This is caused by entry error. You'd better copy and paste the license code to avoid a typo. And please don't add any blank before or after the code.
2. License code is for the old version, but you use it to register upgrade version.
3. You order or download wrong product, such as mix up ThinkVD DVD Ripper Standard and ThinkVD DVD Ripper Platinum.
Q: I lost my license code, can you send it again?
A:Sure. Please write to us at firstname.lastname@example.org, and please enclose your order related information (such as Order ID, E-mail address, name you used when you purchased, etc.) which will enable us to find your order in our database in time.